Rite Aid e-Movie Cash FAQs

How do I use my e-Movie Cash ticket?
Print your e-Movie Cash ticket and use it at any participating theater. Or, if you are unable to immediately print, you can still print from your confirmation email for up to 7 days. Your e-Movie Cash Ticket can be used for $12.00 towards box office admission. Your e-Movie Cash Ticket is not valid with any other offer, no cash will be provided as change, is not refundable for cash and is only valid in the United States (including Puerto Rico). It cannot be replaced if lost, stolen, expired or damaged. Subject to Terms and Conditions on program website.

Which theaters will accept my e-Movie Cash Ticket?
For participating theaters, go to http://emoviecash.com/locator.

What happens if my admission is more or less than $12.00?
If your ticket price is more than $12.00 you will be responsible for paying the difference at the box office. If the ticket price is less than $12.00, no cash is provided as change.

What do I do if a participating e-Movie Cash theater does not accept my e-Movie Cash Ticket?
As long as the e-Movie Cash Ticket is not expired, you may click here to contact Customer Service. Tell us which theater it was and we will contact that theater and let you know when you may return to use your e-Movie Cash Ticket.

I have a theater in my area, but they don't accept e-Movie Cash. What can I do?
Please click here to contact Customer Service. Tell us which theater it is and we will contact them and try to sign them up to accept e-Movie Cash.

What can I do if I lose my e-Movie Cash ticket or need to reprint it?
You will receive a confirmation email, which includes a link to your e-Movie Cash ticket. This link will expire within 7 days of activating your reward. Lost, misplaced, expired or damaged e-Movie Cash Tickets will not be replaced or refunded.

Can I make copies of my e-Movie Cash ticket?
No mechanically reproduced, forged or altered official e-Movie Cash tickets will be accepted. Fraudulent submission could result in federal prosecution under mail fraud statutes.

I do not have access to a printer. How can I print out my e-Movie Cash ticket?
A confirmation email will be sent to you, allowing you to print your ticket for up to 7 days. Your ticket will not be available after 7 days. During this time you may forward your confirmation email to an account or person with access to a printer.

The theater is asking for my address and zip code to enter into their POS terminal, what do I tell them?
The theater should enter the address and zip code printed on your e-Movie Cash ticket. The address is 111 John Street, 27th Floor, New York, NY 10038.

I have a question or complaint about a movie theater.
e-Movie Cash operates independently from the theaters. If you have a specific question regarding your local theater i.e. available theater amenities, certificate category, age policies, or when a particular movie will be coming to your local theater, you must contact the theater directly.

I received an "Internal Error" message. What does this mean?
This problem usually occurs if your browser has not been set to accept "cookies." Cookies are small text files stored on your computer by e-Movie Cash and other Websites you visit. Your Internet browser must be set to accept cookies. The process required to accept cookies differs for each browser, but you should be able to access instructions through the "Help" menu on your browser. Once your browser settings have been changed be sure to close and restart your Internet browser application. Please remember, if you are running any software that filters or blocks cookies, you may still have this problem even if your browser is set to accept cookies. Similarly, some third-party applications, which kill pop-ups, also prevent cookies from being set.

How do I contact e-Movie Cash Customer Service?
To contact e-Movie Cash customer support, please click here.

e-Movie Cash is a trademark of TPG Rewards, Inc. Patent Pending.